HEALTH & SAFETY PROCEDURES

At Colorado Via Ferrata, your health and safety is a top priority. In response to the coronavirus pandemic, we are taking extra precautions to do our part to prevent further spread of the virus and guarantee the health of our guests and staff.

Here are a few of the changes we will be making to ensure the health of our guests and guides:

• Contactless check-in
• Digital waivers
• Private trip options
• Extra sanitization of gear
• Face masks for guides

Learn more below.

• Waivers – All waivers will need to be filled out online by each participant before arriving to the outpost to eliminate contact. We will not be accepting paper waivers.
• Contactless Check-in – We will be enforcing occupancy limits inside our buildings. Therefore, when the weather permits, we will be checking in groups outside. Additionally, we will be encouraging groups to practice safe social distancing from other people once they arrive at our locations. We will be actively working to decrease the number of people you will need to interact with during your time at our outpost, so your trip guide will be in charge of checking your group in for your adventure and providing everyone in your group with the necessary gear.
• Outpost Cleaning Policy – All restrooms, touch screens, changing rooms, handles and high contact areas will be cleaned and sanitized after each tour rotates through.
• Safety Talks – Safety talks are a very important part of the outdoor adventure process with AVA, however, the typical “huddle” will be discouraged. We will create safe spacing by group for our pre-trip safety talks. We will also be prioritizing prep for our trips at our outpost location to decrease the time we spend at the river put-in for rafting trips.
• Limiting People Inside – Signage at entry doors will display procedures to explain the movement of guests through our facilities. We will continue to offer souvenirs and retail for sale at our locations, however, we will be actively limiting the number of people in the shop at a time. If you have arrived with a large (10+) group, your group will need to visit the shop in shifts. Hand sanitizer will be available in the office, retail areas and in restrooms. Additionally, we will operate a one-way flow indoors – there will be a specific entrance and exit door for our locations.
• Cashless – In an effort to decrease contact across our staff and guests, we ask that any transactions that need to happen at our outpost, for example, photos and souvenirs, be from a credit or debit card.
• Tipping Your Guide – We will also be encouraging guests to use platforms such as Venmo to tip their guides.
• Screening – We will be reaching out to guests 24 hours before their trip to have them acknowledge that they are not and have not experienced coronavirus symptoms in the last 14 days, including cough, headache, and fever.
• Staff Screening – We will be screening our guide and guest service staff daily for symptoms.

• Required facial coverings will be provided to all employees.
• Daily symptom screening including temperature readings and questioning.
• Assign work stations that are 6’ apart for indoor employees.
• Frequent hand washing throughout the day. Access to hand sanitizer.
• Employees will be updated daily of any new protocols as conditions change.

These policies and procedures are subject to change at any time. We will be updating this page with the most current procedures, so please check back frequently and give us a call if you have any questions or concerns.